01 Who we are
Forge Growth Digital Limited (trading as Forge Growth Digitals) is registered in Nigeria with the Corporate Affairs Commission. RC Number: 9437238. TIN: 2623745657624. Based in Abuja, Nigeria. This policy follows the Nigeria Data Protection Act 2023 (NDPA).
02 Information we collect
We collect business and contact details you submit through forms, WhatsApp, email, calls, newsletters, onboarding forms, and project conversations, plus your account details (name, business name, email, password, and the Terms version you accepted). If you sign in with Google, we receive your name, email address, Google account ID and whether Google has verified that email, and we use them only to sign you in to your account. We may also collect website usage data such as pages visited, device type, browser type, IP address, and approximate location through analytics and cookies. Inside the app we record basic usage, such as the days you open it, and error reports when a screen fails. These contain no message content.
03 WhatsApp data in the Forge workspace
When you connect a WhatsApp number and agree to analysis, we receive the messages, contact names and numbers, profile photos and media that WhatsApp makes available to linked devices for that number, including recent history. We use them only to show your Inbox and Customers, to separate business chats from personal ones, to find customer questions that need you, and to draft replies you approve. Nothing is sent to your customers unless you approve it. You can pause analysis, exclude a chat, or disconnect the number at any time.
04 Your customers’ information
For the messages and contacts of your own customers, your business is the data controller and Forge processes that information on your behalf, under your instructions. You are responsible for having a lawful basis to share it with us, for example because the customer contacted your business on WhatsApp. We do not use your customers’ information to contact them for our own purposes.
05 AI processing
To review conversations and draft replies, selected message text and your confirmed business answers are sent to AI model providers that work for us (currently Cloudflare Workers AI and Google Gemini; we will update this list if that changes). They process it to return a result to us and are not permitted to use it to advertise to you. AI output can be wrong, which is why Forge shows its evidence and asks you to approve replies.
06 How and why we use information
We use your information to provide the service you signed up for (contract), with your consent for WhatsApp analysis and marketing updates, and where needed to meet Nigerian legal, tax and accounting obligations. This includes responding to enquiries, processing payments, keeping the service secure, improving it, and, if you turn them on, emailing you when there is work waiting in your workspace. Those emails contain no customer messages and you can switch them off at any time.
08 Third-party services and transfers
We use trusted providers including WhatsApp connection infrastructure, Cloudflare, Google, hosting and email providers, and Paystack for payments. They receive only what they need to perform their services. Some providers process data outside Nigeria; where they do, we rely on the safeguards permitted by the NDPA.
09 App notifications
If you turn on notifications for a phone or computer, we send a short alert when a customer messages you or your assistant needs your answer: the customer’s name and, unless you switch it off, the start of their message. Alerts travel through your device’s push service (Apple, Google or Mozilla) encrypted so that service cannot read them. We store only the delivery address your browser gives us, and you can turn notifications off at any time in Settings or your device settings.
10 Data sharing
We do not sell your personal information or your customers’ information. We may share data with trusted service providers, professional advisers, or authorities when required by law.
11 Retention and deletion
We keep your workspace data while your account is open, including read-only access after a trial or plan ends. If you delete your account from Settings → Your data & account, your WhatsApp numbers are disconnected straight away and your account, conversations, contacts, tasks and business answers are permanently erased 30 days later, unless you cancel before then. Payment records may be kept longer where accounting or tax law requires it, and copies in our backups are removed as those backups expire.
12 Security
We use reasonable technical and organisational measures to protect your data, including encrypted connections, access controls, and keeping WhatsApp connection keys out of exports and logs.
13 Your rights
Under the NDPA you can access, correct, export, or delete your personal data, withdraw consent, and object to some processing. You can download your data and delete your account yourself in Settings → Your data & account, or contact us. You can also complain to the Nigeria Data Protection Commission (NDPC).
14 Changes
If we change this policy materially, we will update the date below and ask you to accept the new version when you next sign up or when the change affects how we use your WhatsApp data.
15 Contact
For privacy questions, email hello@forgegrowth.ng or WhatsApp +234 901 092 6847.